INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. We aim to ensure that the product images displayed on our website accurately represent the items you will receive. However, slight variations in colour may occur due to lighting, photography, or differences in screen settings. If you have any questions about a specific product, please contact us on WhatsApp at +254 792 688 376 before placing your order.
Where can I view my sales receipt?
Your sales receipt will be provided with your order or sent to you through the contact details provided when placing your order. If you need a copy of your receipt or have any questions about your purchase, please contact us via WhatsApp at +254 792 688 376 or email sales@americantourister.ke.
How can I return an item?
If you need to return an item, please contact our customer service team on WhatsApp at +254 792 688 376 or email sales@americantourister.ke with your order details and the reason for the return. Our team will guide you through the return process and advise you on the applicable terms and conditions.
Will you restock items indicated as “out of stock?”
We regularly replenish our stock, and some products marked "Out of Stock" may become available again. However, availability depends on incoming stock and product demand. For information on a specific item, contact us on WhatsApp at +254 792 688 376, and our team can advise you on expected availability.
Where can I ship my order?
We currently offer delivery within Nairobi and its environs only. During checkout, please provide your delivery location and contact details. If you are unsure whether your location falls within our delivery area, contact us on WhatsApp at +254 792 688 376 before placing your order.
For any other questions or assistance with your order, please contact us at sales@americantourister.ke or WhatsApp +254 792 688 376.
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